20Complaints
For when something is wrong and nobody has fixed it: an account decision, a payment, the content, the safety rules, the way your data is handled, anything else.
Write to
What helps
The e-mail on the account, what happened, when, the ids that go with it (payment, generation, ticket) and a screenshot if there is one. Send a link or a screenshot rather than a file.
What happens next
Where you gave us a working address, we aim to confirm we have it within a day, then look at it. A simple thing is answered quickly. A payment dispute takes longer when the answer sits with the provider.
If you disagree with the answer
Reply and say why. Where we can, someone who did not make the first call looks at it again.
What we may not tell you
Sometimes the whole picture would give away a fraud check or tell a story about somebody else, so we hold part of it back.
Rights outside
A complaint to us does not use up a right you have elsewhere. Under the EU Digital Services Act, complaints like this can also go to the Digital Services Coordinator in your member state; in Ireland that is Coimisiún na Meán. Statutory rights are untouched by this page.
Contact
Last updated: 28 October 2026.